Customer Effort Score (CES) measures a product or service's ease of use to customers. 浩客HowXM，数字化系统的应用内调研、评价、通知工具，简单好用的用户体验分析工具。比如：NPS 净推荐值调研，CSAT 满意度调研，评价反馈模板，新功能通知，促销通知模板，付费流失原因调研，A/B 版本测试，新功能引导模板等。

场景模板

Customer Effort Score (CES) measures a product or service's ease of use to customers.

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CES Survey

Customer Effort Score (CES) measures a product or service's ease of use to customers.